Terms and Conditions

Welcome to Gift Décor Shop. This document is an electronic record in terms of Information Technology Act, 2000 and published in accordance with the provisions of Rule 3 ) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of Gift Décor Shop marketplace platform - www.giftdecorshop.com (hereinafter referred to as "Platform") Your use of the giftdecorshop.com and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the giftdecorshop.com including the applicable policies which are incorporated herein by way of reference. By mere use of the giftdecorshop.com, You shall be contracting with giftdecoshop.com, the owner of the website. These terms and conditions including the policies constitute Your binding obligations, with giftdecorshop.com.

For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on Platform by providing data while registering on the Platform as Registered User. The term “giftdecorshop.com” “giftdecorshop”,"We","Us","Our" shall mean giftdecorshop.com and its affiliates.

When You use any of the services provided by Us through the website, including but not limited to, (e.g. Product Reviews, Seller Reviews), it means that You are agreed to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. You shall ensure to review these Terms of Use periodically for updates/changes. Your continued use of the Website following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by giftdecorshop.com Policies including but not limited to Privacy Policy as amended from time to time. Giftdecorshop.com may amend its Terms & Conditions from time to time. These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Delhi.


  • 1.   All products/services and information displayed on giftdecorshop.com constitute an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed here under. giftdecorshop.com reserves all rights related to accept or reject your offer. If you have supplied us with your correct email address, we will notify you by email as soon as we can to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of www.giftdecorshop.com prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. If you have done any payment, prior to our acceptance of the offer, shall be kept as an advance, for our acceptance of the offer, until the offer and order is accepted.
  • 2.   While giftdecorshop.com always try to give exact and correct product and pricing information, still typographical errors might occur. giftdecorshop.com cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, giftdecorshop.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, giftdecorshop.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and giftdecorshop.com will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that giftdecorshop.com accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to giftdecorshop.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.
  • 3.   Cost and availability of each product is subject to change without notice.
  • 4.   All deliveries are done during the day time between 10 AM to 10 PM. If you have mentioned a specific time of delivery above, we will try our best to deliver the same at your specified time. Delivery timings if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, etc. & during rush hour days like Valentine's Day, Mothers Day, Rakhi, New year Eve etc. Order cancellation would not be possible in such circumstances. Products which are couriered can only be delivered at a residence or a business address, they can not be delivered to a wedding hall or a function hall. Products which are delivered by hand, can be delivered to any address given by you. Midnight orders are delivered between 23:45 Hrs to 00:15 Hrs.
  • 5.   The Billing name which you have entered is the name which will be disclosed to the recepient. In case the name which will go with the gifts is different than the Billing name, please email us the Billing Name after you complete the order.
  • 6.   For deliveries to business addresses, if the recipient is not available at the time of delivery or he/she can not come personally, we will deliver the gifts to the security or another office staff. It will be the responsibility of the recipient to collect the same from the office staff or security.
  • 7.   Giftdecorshop.com reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit / debit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. Giftdecorshop.com also reserves the right, at our sole discretion, to prohibit sales to any one as it may deem fit.
  • 8.   The date of delivery selected by you will only applicable for perishable gifts like flowers, cakes, fruits etc. We always try our best but however, it may not be possible everytime to follow special instructions filled in by the customer due to unavoidable situations and therefore, giftdecorshop.com is not bound to follow the particular date or time for delivery.
  • 9.   Products which need to be couriered (like Gift vouchers, perfumes, watches, selected Chocolate, selected Sweets etc) are sent by courier and cannot be delivered on a specific day. However, we will email or sent you the tracking no. via sms the items are dispatched.
  • 10.  For all electronic products we will open the sealed box to ensure the contents of the box before we ship it to the recipient.
  • 11.   Flower products shown on giftdecorshop.com are indicative only. Though we try our best to match the actual delivery with the pictures shown, still, there might be slight deviations in the final product based on quality of flowers, variation in colors etc across different cities.
  • 12.   All Pictures of cakes and other gifts are also Indicative. There might be slight variation in design of the cake from city to city.
  • 13.   Pictures of all perishable commodities sweets, cakes etc are strictly indicative. It is not possible to deliver the exact same product as shown on the website in case of sweets since they are bought from sweets shops in the local area only. However, giftdecorshop.com will strive to deliver the best quality products as available.
  • 14.   If flowers/cake/fruits/sweets which are ordered are not available in the desired city, we shall deliver best quality which is available with us/our partner flowers/cake/fruits/sweets of equal or higher value.
  • 15.   In case of flowers, cakes, fruits & sweets (all being perishable items) if the user or any representative is not available at the time of delivery, the order shall be considered as delivered. In such cases, no claim for refund or redelivery will be entertained.
  • 16.   In case of branded items, manufactured by other companies, there is a possibility that the item might be unavailable or discontinued by the manufacturer. In the above scenario, giftdecorshop.com will try to replace the original product with another product of similar design and quality. Customer approval will be sort over email or phone. However, in case the customer does not respond within 12 hours to our email, it shall be assumed that the customer has given his/her consent to the change in product.
  • 17.   Branded Chocolates (like Cadbury's, Ferrero Rocher, chocolate products) sold on the website, might vary in weight from what is mentioned on the website as weight of chocolate items vary as per company policy. Chocolate weights vary from month to month and city to city and giftdecorshop has no control on this.
  • 18.   In case of courier items, if no one available at the shipping address at the time of delivery, the order will be considered as delivered. No demand for refund will be considered in such cases.
  • 19.   We have tried to capture high resolution images of our products so that you get a feel of the design details and colours of products that appear on the Site as original as possible. However, the actual seeing will depend on your monitor; we cannot guarantee that your monitor's display of any colour or other details will be accurate.
  • 20.   Giftdecorshop.com shall be no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of the cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

    DELIVERY date of courier products is always TENTATIVE. giftdecorshop is associated with various Courier and Logistics companies of India and depending on the area of location, we choose the shipping company. Since this product is shipped using the services of our courier partners, the date of delivery is an estimate. Your gift may be delivered a day prior or a day after the chosen date of delivery. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order. In case if the recipient is unavailable, the delivery shall be deemed to have been made. In case the recipient is not available, the courier company will returns the parcel back to the point of origin. No deliveries are made on Sundays and National Holidays. Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address. If the pin code mentioned is non serviceable by our courier partner then the same will be dispatched by INDIAPOST and will take 8-10 working days for delivery. No redelivery will be possible if receiver is not available at the first delivery attempt.

For deliveries at Hostel, Hotels & Hospitals address, POD signed at the reception or by security personnel will be a valid proof of delivery. Though we try to get the sign of the actually intended recipient but at these places, due to reasons beyond our control, we cannot assure it. If the delivery boy is stopped at the premise gate of any of these locations we try to get in touch with the recipient. If for any reason the phone goes unanswered we consider it as an attempted delivery.

All Rakhi orders will be delivered at the earliest irrespective of delivery date chosen.

An order is deemed executed in the following cases-

Important Points to Read before using giftdecorshop.com

Membership Eligibility

Use of the Site is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. You may use this site only if your age is over 18 years. giftdecorshop.com reserves the right to terminate your membership and refuse to provide you with access to the Site in case giftdecorshop.com discovers that you are under the age of 18 years. In case of a business entity, you represent that you have the necessary authority to bind the entity to this User Agreement. Unless otherwise specified, the materials on this website are directed solely at those who access this website from India. giftdecorshop.com makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available outside India.

Giftdecorshop.com reserves the right to suspend or terminate the membership of any person in case we find that you are not fulfilling the terms and conditions of giftdecorshiop.com or any other reason whatsoever without informing you. Those who choose to access this Site from outside India are responsible for compliance with local laws if and to the extent local laws are applicable. giftdecorshop.com will deliver the products only within India and will not be liable for any claims relating to any products ordered from outside India.

Apart from otherwise stated as additional terms and conditions which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of giftdecorshop.com you agree to be bound by the Terms and Conditions.

Giftdecorshop hold the right to extend our services to any individual, organization, group or business unit. Also we may refuse to serve any individual, organization, group or business unit solely on our own will and we will not be answerable to anyone.

Giftdecorshop.com may amend its Terms & Conditions from time to time. These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Delhi.

If You use the Website, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Platform.

You agree to immediately notify Gift Décor Shop of any unauthorized use / breach of your password or account and also ensure that you exit from your account at the end of each session.

giftdecoshop.com shall not be liable to any person for any loss or damage which may arise as a result of any failure by the user to protect the account details or the password. Your Information is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any e-mail feature or a written letter or form mailed or submitted to any of our stores and offices. We will protect your Information in accordance with our

Kindly note that any information, materials, suggestions, ideas or comments provided to Giftdecorshop.com will be deemed non-confidential. By providing any such information, you are allowing Giftdecorshop.com unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever. However, we will not use your name or any other personal information in connection with any such materials, information, suggestions, and ideas or comments unless we first obtain your permission or otherwise are required by law to do so. You also agree and confirm:

  • You will reimburse giftdecorshop.com for any extra cost incurred for redelivery in case of a non-delivery in the first instance due to any mistake by you (i.e. wrong name or address or any other wrong information).
  • That you will use the services provided by giftdecorshop.com, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site.
  • You will provide true, accurate, complete and current information in all instances where such information is requested of you. giftdecorshop.com reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), GiftDecorShop.com has the right in its sole discretion to reject the registration and debar you from using the Services of GiftDecorShop.com and / or other affiliated websites without prior intimation whatsoever.
  • That you using your best judgment before doing any transaction through this Site and are doing so at your sole risk.
  • After placing an order you agree to be bound by the conditions of sale included in the item's description and therefore, before placing any order make sure that you have checked the product description carefully.

Usage Responsibilities

You shall not use the Website for any of the following purposes:

  • Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  • Transmitting material that encourages conduct that makes it a criminal offence under law or results in civil liability or breaches any relevant laws, regulations or code of practice.
  • Gaining unauthorized access to any other computer systems.
  • Interfering with any other person's use of the Website.
  • Breaching any applicable laws;
  • Interfering or disrupting networks or websites connected to the GiftDecorShoop.com Website.
  • Making, transmitting, storing or using electronic copies of materials protected by copyright without the permission of the owner.
  • Any type of promotional and / or marketing activity by the User on GiftDecorShop.com is strictly not allowed. In case we found any activity stated above, we reserve the right to delete those activities of content from GiftDecorShop.com
  • Use of giftdecorshop.com is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use giftdecorshop.com only with the involvement of a parent or guardian.
  • • The user of giftdecorshop.com is presumed to have read all the terms and conditions herein is deemed to have agreed, understood and accepted unconditionally all the terms, conditions, procedures and risks of using the services and cannot at any time claim ignorance of any or all of them. In event of any disputes between the parties in connection with any provision, both the parties hereto, shall endeavour to settle dispute amicably. In event Parties fail to settle within 30 days, the dispute shall be referred to sole Arbitrator, governed by the Arbitration and Conciliation Act, 1996. All the disputes will subject to the Judiciary of Delhi Jurisdiction.

Substitution Policy

Sometimes, substitutions of flowers or cakes or containers are necessary due to temporary, regional availability issues. In this case with the gift you have selected, our experienced staff will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value. We, however, reserve the right to substitute the flowers or cakes (Including specified color) / other products with equal or higher value in case of none availability of the desired product.

Promotion Offers

For any order returned or undelivered, partial or whole, you will not be eligible to avail of the offer used to purchase the original order. The benefit of the offer would also not be included in the refund provided. If the product(s) returned are part of any free offer, for example buy 1 get 1 free or buy 3 get 1 free, all the products related to the offer would have to be returned by you, as they have been purchased as part of a group offer. The refund/replacement process would only be initiated once all the products have been returned. Sometimes, we may deliver a free sample or gift along with our orders which are eligible for the offer. These samples/gifts can not be eligible for return/replacement/refund under any circumstances

Cashback Offers

From time to time we give Cashback Offers to award our users for purchase from giftdecorshop.com. However, before taking those offers, you are advised to go through the following terms and conditions . The Cashback amount, the purchase conditions and the product on which the Cashback offer is valid will be specified along with the Cashback offer . The Cashback amount can be received by you as a coupon through a Cashback email or by sms. . Cashback can be earned through purchases from selected categories only which you can see in products mentioned in the cashback promotions or some other mean. . Cashback will not be provided for any product(s) which has been returned by you. In the event of any replacement provided to you, also, the replacement product value will not be added to the cashback calculations available to you to redeem on site. . The Cashback coupon can be used till the date of validity as specified in the Cashback email . The company reserves the right to change the terms and conditions of the Cashback offers without prior intimation . The Cashback is not applicable on cancelled orders

Gift Wrapping

. Gift wrap option is available only on selected products and there might be extra cost attached to it which you may be able to see before placing your order. Gift wrap will can also include your personalized message. . The external Gift Packaging will not include any pricing, discount or payment information. However, the original product tag with the MRP will be intact on the products inside the package. . In case of return of any order, the gift wrap charges will not be credited back.

Transactions & Cancellations

Minimum Order Value

There is no minimum order to purchase at giftdecorshop.com

Credit Card Details

You hereby agree, understand and confirm that the credit card details provided by you for availing of services on website will be correct, accurate and current. You should not a credit card which is not lawfully owned by you. You also agree and undertake to provide the correct and valid credit card details to us. The card details will not be utilised and shared by us with any of the third parties unless required for fraud verifications or by law, regulation or court order. We are not liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove it otherwise' shall be exclusively on you.

Fraudulent /Declined Transactions

In case of fraudulent use of the site, we reserve the right to recover the cost of goods, collection charges and lawyers fees from person(s) concerned. We reserve the right to initiate legal proceedings against such person(s) for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Cancellations by the Customer

In case we receive a cancellation notice before shipping the order, we shall cancel the order and refund the entire amount. However, in case the order that have already been shipped out will not be cancelled and you will have to check our return policy on those orders.

Cancellation by giftdecorshop.com

For orders in which problem arises owing to the mistake of the user e.g. wrong address or incomplete information or recipient not reachable, no refund will be given. Redelivery charges, if any, will be borne by the user. However, due to some unavoidable reason it might not be possible for us to accept an order and we may have to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some orders may be cancelled due to limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verifications or information before accepting any order. We may contact you if total order or part of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be add to the "Cash Refund" section of your giftdecorshop account. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.


While paying by any of the payment method/s offered by us, we are not responsible or take no liability of whatsoever nature in respect of any loss or damage due to directly or indirectly to you out of the decline due to lack of authorization for any transaction/s, exceeding the preset limit mutually agreed by you and between your "Bank/s", any payment issues arising out of the transaction, decline of transaction for any other reason/s. All payments made against the purchases/services on giftdecorshop.com by you shall be in Indian Rupees only acceptable by the Union of India. giftdecorshop.com does not accept any other currency except Indian Rupees. Before dispatching your order to you, we may ask you to provide documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done to provide safe online shopping environment to our users.


Giftdecorshop.com welcome your feedback on all of our gifts and experiences. If you have a problem or complaint on the day, please bring it to the attention of your experience manager or contact us at Customer Care as soon as possible, so we have a chance to put matters right. Though we take every care in choosing our suppliers, still we can not guarantee the satisfactory performance of any of the gifts. Also at times despite taking care to ensure timely execution - due to reasons beyond our control there could be delays or missed timelines because of traffic related problems, courier delivery delays or National Holidays. Giftdecorshop liability for any claim of breach of obligation because of - but not limited to - the factors mentioned above regarding any single voucher or item shall not exceed the price of that item/gift. While writing a product review you should keep in mind the fact that other giftdecorshop users might use your review to form a judgment, whether to select the product or not. Therefore a precise, specific & unbiased product review plays a critical part and would always help a customer make a better choice about which product to buy. Always keep all the details provided well settled and explained. Incomplete or inaccurate information will make other users confused about the product. A good review should serve the most basic purpose i.e. what you liked/disliked about the product and why with the exact details.

These Terms and Conditions, together with giftdecorshop.com cancellation and refund policy, Privacy Policy, Disclaimer and other rules and policies posted on the site, which are hereby incorporated as if set forth fully in these Terms and Conditions, constitute the entire agreement between you and giftdecorshop.com with respect to your use of and material available on the site, and they supersede all prior or contemporaneous communications and proposals between you and giftdecorshop.com with respect to this site. Any rights not expressly granted in these Terms and Conditions are reserved.

You hereby authorize giftdecorshop.com to send transactional and promotional messages on your registered phone number or email id.

Giftdecorshop reserves the right to not include the product review that include any one or more such as. Inappropriate content - like promotional information or phone numbers, Information not related to product - Shipment/Delivery Experience, availability, ordering etc, Inaccuracies in product information & product catalogue, References to other retailers, pricing, personal information etc., Copying and pasting text from other reviews, guides, or sources. You agree that any Comments submitted by you to the Website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause harm to any person or entity. Giftdecorshop.com does not regularly review posted Comments, but does reserve the right to monitor and edit or remove any Comments submitted to the Website.

At Giftdecorshop, we make every effort to ensure that you receive excellent products and services. We work hard to not only meet, but exceed your expectations. If, at any time, you experience problems with an order or are not happy with our service, you can call us on +91 9212388588 (10:00 hours–19:30 hours, 7 days a week) or write to us at giftdecorshop.com

Your feedback and suggestions are important to us.

Note: Complaints against perishable products like fresh flowers, cake etc. need to be made within 24 hours from the time of delivery, after which we will not be able to register any complaints. Complaints against non-perishable products need to be made within 10 days from the time of delivery, after which we will not be able to register any complaints.