Term and Condition – GiftDecorShop(GDS)
DELIVERY date of courier products is always TENTATIVE. giftdecorshop is associated with various Courier and
companies of India and depending on the area of location, we choose the shipping company. Since this product
using the services of our courier partners, the date of delivery is an estimate. Your gift may be delivered
a day prior
or a day after the chosen date of delivery. Soon after the order has been dispatched, you will receive a
that will help you trace your order. In case if the recipient is unavailable, the delivery shall be deemed
to have been
made. In case the recipient is not available, the courier company will returns the parcel back to the point
No deliveries are made on Sundays and National Holidays. Our courier partners do not call prior to
delivering an order,
so we recommend that you provide an address at which someone will be present to receive the package. The
be redirected to any other address. If the pin code mentioned is non serviceable by our courier partner then
will be dispatched by INDIAPOST and will take 8-10 working days for delivery. No redelivery will be possible
is not available at the first delivery attempt.
For deliveries at Hostel, Hotels & Hospitals address, POD signed at the reception or by security personnel
will be a
valid proof of delivery. Though we try to get the sign of the actually intended recipient but at these
places, due to
reasons beyond our control, we cannot assure it. If the delivery boy is stopped at the premise gate of any
locations we try to get in touch with the recipient. If for any reason the phone goes unanswered we consider
it as an
All Rakhi orders will be delivered at the earliest irrespective of delivery date chosen.
1. All products/services and information displayed on giftdecorshop.com constitute an "invitation to
offer". Your order
for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed here
giftdecorshop.com reserves all rights related to accept or reject your offer. If you have supplied us
with your correct
email address, we will notify you by email as soon as we can to confirm receipt of your order and email
you again to
confirm details and therefore process the order. Our acceptance of your order will take place upon
dispatch of the
product(s) ordered. No act or omission of www.giftdecorshop.com prior to the actual dispatch of the
will constitute acceptance of your offer. If you have done any payment, prior to our acceptance of the
offer, shall be
kept as an advance, for our acceptance of the offer, until the offer and order is accepted.
- 2. While giftdecorshop.com always try to give exact and correct product and pricing information, still
errors might occur. giftdecorshop.com cannot confirm the price of a product until after you order. In
the event that a
product is listed at an incorrect price or with incorrect information due to an error in pricing or
giftdecorshop.com shall have the right, at our sole discretion, to refuse or cancel any orders placed
for that product,
unless the product has already been dispatched. In the event that an item is mis-priced,
giftdecorshop.com may, at its
discretion, either contact you for instructions or cancel your order and notify you of such
cancellation. Unless the
product ordered by you has been dispatched, your offer will not be deemed accepted and giftdecorshop.com
will have the
right to modify the price of the product and contact you for further instructions using the e-mail
address provided by
you during the time of registration, or cancel the order and notify you of such cancellation. In the
giftdecorshop.com accepts your order the same shall be debited to your credit card account and duly
notified to you by
email that the payment has been processed. The payment may be processed prior to giftdecorshop.com
dispatch of the
product that you have ordered. If we have to cancel the order after we have processed the payment, the
said amount will
be reversed back to your credit card account.
3. Cost and availability of each product is subject to change without notice.
4. All deliveries are done during the day time between 10 AM to 10 PM. If you have mentioned a specific
time of delivery
above, we will try our best to deliver the same at your specified time. Delivery timings if promised
guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections,
bandhs, etc. &
during rush hour days like Valentine's Day, Mothers Day, Rakhi, New year Eve etc. Order cancellation
would not be
possible in such circumstances. Products which are couriered can only be delivered at a residence or a
they can not be delivered to a wedding hall or a function hall. Products which are delivered by hand,
can be delivered
to any address given by you. Midnight orders are delivered between 23:45 Hrs to 00:15 Hrs.
5. The Billing name which you have entered is the name which will be disclosed to the recepient. In case
the name which
will go with the gifts is different than the Billing name, please email us the Billing Name after you
6. For deliveries to business addresses, if the recipient is not available at the time of delivery or
he/she can not
come personally, we will deliver the gifts to the security or another office staff. It will be the
responsibility of the
recipient to collect the same from the office staff or security.
- 7. Giftdecorshop.com reserves the right, at our sole discretion, to limit the quantity of items
purchased per person,
per household or per order. These restrictions may be applicable to orders placed by the same account,
the same credit /
debit card, and also to orders that use the same billing and/or shipping address. We will provide
notification to the
customer should such limits be applied. Giftdecorshop.com also reserves the right, at our sole
discretion, to prohibit
sales to any one as it may deem fit.
- 8. The date of delivery selected by you will only applicable for perishable gifts like flowers, cakes,
fruits etc. We
always try our best but however, it may not be possible everytime to follow special instructions filled
in by the
customer due to unavoidable situations and therefore, giftdecorshop.com is not bound to follow the
particular date or
time for delivery.
- 9. Products which need to be couriered (like Gift vouchers, perfumes, watches, selected Chocolate,
selected Sweets etc)
are sent by courier and cannot be delivered on a specific day. However, we will email or sent you the
tracking no. via
sms the items are dispatched.
- 10. For all electronic products we will open the sealed box to ensure the contents of the box before we
ship it to the
- 11. Flower products shown on giftdecorshop.com are indicative only. Though we try our best to match the
with the pictures shown, still, there might be slight deviations in the final product based on quality
variation in colors etc across different cities.
- 12. All Pictures of cakes and other gifts are also Indicative. There might be slight variation in design
of the cake
from city to city.
13. Pictures of all perishable commodities sweets, cakes etc are strictly indicative. It is not possible
to deliver the
exact same product as shown on the website in case of sweets since they are bought from sweets shops in
the local area
only. However, giftdecorshop.com will strive to deliver the best quality products as available.
- 14. If flowers/cake/fruits/sweets which are ordered are not available in the desired city, we shall
deliver best quality
which is available with us/our partner flowers/cake/fruits/sweets of equal or higher value.
- 15. In case of flowers, cakes, fruits & sweets (all being perishable items) if the user or any
representative is not
available at the time of delivery, the order shall be considered as delivered. In such cases, no claim
for refund or
redelivery will be entertained.
- 16. In case of branded items, manufactured by other companies, there is a possibility that the item
might be unavailable
or discontinued by the manufacturer. In the above scenario, giftdecorshop.com will try to replace the
with another product of similar design and quality. Customer approval will be sort over email or phone.
However, in case
the customer does not respond within 12 hours to our email, it shall be assumed that the customer has
consent to the change in product.
- 17. Branded Chocolates (like Cadbury's, Ferrero Rocher, chocolate products) sold on the website, might
vary in weight
from what is mentioned on the website as weight of chocolate items vary as per company policy. Chocolate
from month to month and city to city and giftdecorshop has no control on this.
- 18. In case of courier items, if no one available at the shipping address at the time of delivery, the
order will be
considered as delivered. No demand for refund will be considered in such cases.
19. We have tried to capture high resolution images of our products so that you get a feel of the design
colours of products that appear on the Site as original as possible. However, the actual seeing will
monitor; we cannot guarantee that your monitor's display of any colour or other details will be
20. Giftdecorshop.com shall be no liability whatsoever in respect of any loss or damage arising directly
out of the decline of authorization for any transaction, on account of the cardholder having exceeded
the preset limit
mutually agreed by us with our acquiring bank from time to time.
An order is deemed executed in the following cases-
- 1. Wrong or incomplete delivery address.
- 2. Receipt unavailable.
- 3. Delivery location found locked.
- 4. Refusal to accept my receipt.
Important Points to Read before using giftdecorshop.com
Use of the Site is available only to persons who can form legally binding contracts under applicable
law. Persons who
are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including
etc. are not eligible to use the Site. You may use this site only if your age is over 18 years.
reserves the right to terminate your membership and refuse to provide you with access to the Site in
giftdecorshop.com discovers that you are under the age of 18 years. In case of a business entity,
you represent that you
have the necessary authority to bind the entity to this User Agreement. Unless otherwise specified,
the materials on
this website are directed solely at those who access this website from India. giftdecorshop.com
makes no representation
that any products or services referred to in the materials on this website are appropriate for use,
or available outside
Giftdecorshop.com reserves the right to suspend or terminate the membership of any person in case we
find that you are
not fulfilling the terms and conditions of giftdecorshiop.com or any other reason whatsoever without
Those who choose to access this Site from outside India are responsible for compliance with local
laws if and to the
extent local laws are applicable. giftdecorshop.com will deliver the products only within India and
will not be liable
for any claims relating to any products ordered from outside India.
Apart from otherwise stated as additional terms and conditions which are product specific, these
terms and conditions
supersede all previous representations, understandings, or agreements and shall prevail
notwithstanding any variance
with any other terms of any order submitted. By using the services of giftdecorshop.com you agree to
be bound by the
Terms and Conditions.
Giftdecorshop hold the right to extend our services to any individual, organization, group or
business unit. Also we may
refuse to serve any individual, organization, group or business unit solely on our own will and we
will not be
answerable to anyone.
Giftdecorshop.com may amend its Terms & Conditions from time to time. These terms shall be governed
by and constructed
in accordance with the laws of India without reference to conflict of laws principles and disputes
arising in relation
hereto shall be subject to the exclusive jurisdiction of the courts at Delhi.
If You use the Website, You shall be responsible for maintaining the confidentiality of your Display
Name and Password
and You shall be responsible for all activities that occur under your Display Name and Password.
Maintain and promptly
update the Registration Data to keep it true, accurate, current and complete. You agree that if You
information that is untrue, inaccurate, not current or incomplete, We shall have the right to
indefinitely suspend or
terminate or block access of your membership on the Platform.
You agree to immediately notify Gift Décor Shop of any unauthorized use / breach of your password or
account and also
ensure that you exit from your account at the end of each session.
giftdecoshop.com shall not be liable to any person for any loss or damage which may arise as a result
of any failure by
the user to protect the account details or the password. Your Information is defined as any
information you provide to
us in the registration, buying or listing process, in the feedback area or through any e-mail
feature or a written
letter or form mailed or submitted to any of our stores and offices. We will protect your
Information in accordance with
Kindly note that any information, materials, suggestions, ideas or comments provided to
Giftdecorshop.com will be deemed
non-confidential. By providing any such information, you are allowing Giftdecorshop.com unrestricted
license to use,
modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas
or comments for any
purpose whatsoever. However, we will not use your name or any other personal information in
connection with any such
materials, information, suggestions, and ideas or comments unless we first obtain your permission or
required by law to do so. You also agree and confirm:
You will reimburse giftdecorshop.com for any extra cost incurred for redelivery in case of a
non-delivery in the first
instance due to any mistake by you (i.e. wrong name or address or any other wrong information).
That you will use the services provided by giftdecorshop.com, its affiliates, consultants and
contracted companies, for
lawful purposes only and comply with all applicable laws and regulations while using the Site
and transacting on the
You will provide true, accurate, complete and current information in all instances where such information is
of you. giftdecorshop.com reserves the right to confirm and validate the information and other details provided
at any point of time. If upon confirmation your details are found not to be true (wholly or partly),
has the right in its sole discretion to reject the registration and debar you from using the Services of
GiftDecorShop.com and / or other affiliated websites without prior intimation whatsoever.
That you using your best judgment before doing any transaction through this Site and are doing so at your sole
After placing an order you agree to be bound by the conditions of sale included in the item's description and
before placing any order make sure that you have checked the product description carefully.
You shall not use the Website for any of the following purposes:
Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise
Transmitting material that encourages conduct that makes it a criminal offence under law or results in civil
or breaches any relevant laws, regulations or code of practice.
Gaining unauthorized access to any other computer systems.
Interfering with any other person's use of the Website.
Breaching any applicable laws;
Interfering or disrupting networks or websites connected to the GiftDecorShoop.com Website.
Making, transmitting, storing or using electronic copies of materials protected by copyright without the
Any type of promotional and / or marketing activity by the User on GiftDecorShop.com is strictly not allowed. In
found any activity stated above, we reserve the right to delete those activities of content from
Use of giftdecorshop.com is available only to persons who can form a legally binding contract under the Indian
Act, 1872. If you are a minor i.e. under the age of 18 years, you may use giftdecorshop.com only with the
a parent or guardian.
• The user of giftdecorshop.com is presumed to have read all the terms and conditions herein is deemed to have
understood and accepted unconditionally all the terms, conditions, procedures and risks of using the services
at any time claim ignorance of any or all of them. In event of any disputes between the parties in connection
provision, both the parties hereto, shall endeavour to settle dispute amicably. In event Parties fail to settle
30 days, the dispute shall be referred to sole Arbitrator, governed by the Arbitration and Conciliation Act,
the disputes will subject to the Judiciary of Delhi Jurisdiction.
Sometimes, substitutions of flowers or cakes or containers are necessary due to temporary, regional availability
In this case with the gift you have selected, our experienced staff will ensure that the style, theme and color
of your arrangement is preserved and will only substitute items of equal or higher value. We, however, reserve
to substitute the flowers or cakes (Including specified color) / other products with equal or higher value in
none availability of the desired product.
For any order returned or undelivered, partial or whole, you will not be eligible to avail of the offer used to
the original order. The benefit of the offer would also not be included in the refund provided. If the
returned are part of any free offer, for example buy 1 get 1 free or buy 3 get 1 free, all the products related
offer would have to be returned by you, as they have been purchased as part of a group offer. The
process would only be initiated once all the products have been returned. Sometimes, we may deliver a free
gift along with our orders which are eligible for the offer. These samples/gifts can not be eligible for
return/replacement/refund under any circumstances
From time to time we give Cashback Offers to award our users for purchase from giftdecorshop.com. However,
those offers, you are advised to go through the following terms and conditions . The Cashback amount, the
conditions and the product on which the Cashback offer is valid will be specified along with the Cashback offer
Cashback amount can be received by you as a coupon through a Cashback email or by sms. . Cashback can be earned
purchases from selected categories only which you can see in products mentioned in the cashback promotions or
mean. . Cashback will not be provided for any product(s) which has been returned by you. In the event of any
provided to you, also, the replacement product value will not be added to the cashback calculations available to
redeem on site. . The Cashback coupon can be used till the date of validity as specified in the Cashback email .
company reserves the right to change the terms and conditions of the Cashback offers without prior intimation .
Cashback is not applicable on cancelled orders
. Gift wrap option is available only on selected products and there might be extra cost attached to it which you
able to see before placing your order. Gift wrap will can also include your personalized message. . The external
Packaging will not include any pricing, discount or payment information. However, the original product tag with
will be intact on the products inside the package. . In case of return of any order, the gift wrap charges will
Transactions & Cancellations
Minimum Order Value
There is no minimum order to purchase at giftdecorshop.com
Credit Card Details
You hereby agree, understand and confirm that the credit card details provided by you for availing of services
website will be correct, accurate and current. You should not a credit card which is not lawfully owned by you.
agree and undertake to provide the correct and valid credit card details to us. The card details will not be
and shared by us with any of the third parties unless required for fraud verifications or by law, regulation or
order. We are not liable for any credit card fraud. The liability for use of a card fraudulently will be on you
onus to 'prove it otherwise' shall be exclusively on you.
Fraudulent /Declined Transactions
In case of fraudulent use of the site, we reserve the right to recover the cost of goods, collection charges and
fees from person(s) concerned. We reserve the right to initiate legal proceedings against such person(s) for
use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.
Cancellations by the Customer
In case we receive a cancellation notice before shipping the order, we shall cancel the order and refund the
amount. However, in case the order that have already been shipped out will not be cancelled and you will have to
our return policy on those orders.
Cancellation by giftdecorshop.com
For orders in which problem arises owing to the mistake of the user e.g. wrong address or incomplete information
recipient not reachable, no refund will be given. Redelivery charges, if any, will be borne by the user.
However, due to
some unavoidable reason it might not be possible for us to accept an order and we may have to cancel the same.
reserve the right to refuse or cancel any order for any reason at our sole discretion. Some orders may be
to limitations on quantities available for purchase, inaccuracies or errors in product or pricing information,
problems identified by our credit and fraud avoidance department. We may also ask for additional verifications
information before accepting any order. We may contact you if total order or part of your order is cancelled or
additional information is required to accept your order. If your order is cancelled after your credit card has
charged, the said amount will be add to the "Cash Refund" section of your giftdecorshop account. The customer
to dispute the decision made by us and accept our decision regarding the cancellation. Gift Décor Shop reserves
right to cancel any order after confirming also due to any unavoidable reason and full amount will be refunded
customer as per Gift Décor Shop refund policy.
While paying by any of the payment method/s offered by us, we are not responsible or take no liability of
nature in respect of any loss or damage due to directly or indirectly to you out of the decline due to lack of
authorization for any transaction/s, exceeding the preset limit mutually agreed by you and between your
payment issues arising out of the transaction, decline of transaction for any other reason/s. All payments made
the purchases/services on giftdecorshop.com by you shall be in Indian Rupees only acceptable by the Union of
giftdecorshop.com does not accept any other currency except Indian Rupees. Before dispatching your order to you,
ask you to provide documents (including but not limited to Govt. issued ID and address proof) to establish the
of the payment instrument used by you for your purchase. This is done to provide safe online shopping
environment to our
COMPLAINTS, Feedback and LIABILITY
Giftdecorshop.com welcome your feedback on all of our gifts and experiences. If you have a problem or complaint
day, please bring it to the attention of your experience manager or contact us at Customer Care as soon as
we have a chance to put matters right. Though we take every care in choosing our suppliers, still we can not
the satisfactory performance of any of the gifts. Also at times despite taking care to ensure timely execution -
reasons beyond our control there could be delays or missed timelines because of traffic related problems,
delivery delays or National Holidays. Giftdecorshop liability for any claim of breach of obligation because of -
limited to - the factors mentioned above regarding any single voucher or item shall not exceed the price of that
item/gift. While writing a product review you should keep in mind the fact that other giftdecorshop users might
review to form a judgment, whether to select the product or not. Therefore a precise, specific & unbiased
plays a critical part and would always help a customer make a better choice about which product to buy. Always
the details provided well settled and explained. Incomplete or inaccurate information will make other users
about the product. A good review should serve the most basic purpose i.e. what you liked/disliked about the
why with the exact details.
and other rules and policies posted on the site, which are hereby incorporated as if set forth fully in these
Conditions, constitute the entire agreement between you and giftdecorshop.com with respect to your use of and
available on the site, and they supersede all prior or contemporaneous communications and proposals between you
giftdecorshop.com with respect to this site. Any rights not expressly granted in these Terms and Conditions are
You hereby authorize giftdecorshop.com to send transactional and promotional messages on your registered phone
Giftdecorshop reserves the right to not include the product review that include any one or more such as.
content - like promotional information or phone numbers, Information not related to product - Shipment/Delivery
Experience, availability, ordering etc, Inaccuracies in product information & product catalogue, References to
retailers, pricing, personal information etc., Copying and pasting text from other reviews, guides, or sources.
agree that any Comments submitted by you to the Website will not violate this policy or any right of any third
including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause harm to
or entity. Giftdecorshop.com does not regularly review posted Comments, but does reserve the right to monitor
or remove any Comments submitted to the Website.
At Giftdecorshop, we make every effort to ensure that you receive excellent products and services. We work hard
only meet, but exceed your expectations. If, at any time, you experience problems with an order or are not happy
our service, you can call us on +91 9212388588 (10:00 hours–19:30 hours, 7 days a week) or write to us at
Your feedback and suggestions are important to us.
Note: Complaints against perishable products like fresh flowers, cake etc. need to be made within 24 hours from
of delivery, after which we will not be able to register any complaints. Complaints against non-perishable
to be made within 10 days from the time of delivery, after which we will not be able to register any complaints.
The images are for illustrative purposes only and designed to be a representation of general orientation of the
projects. No images are uploaded to violate the laws of copyrights of any company depicting the same images. If
image is a copyright of any company, pls do get in touch with us. We will immediately get the changes made or
remove the image if the copyrights proofs are genuine.